Terms & Conditions

Last updated: 20 August 2025

Welcome to Velvora.co.uk, operated by Digitaliced Ltd (“we”, “us”, “our”). These Terms and Conditions govern your use of our website, products, and services.
By accessing or using our site, you agree to these terms. If you do not agree, please do not use our website.

1) About Us

Digitaliced Ltd, registered in England & Wales (Company No. 14934846).
Registered office: 72 Garand Court, London, United Kingdom.
VAT: 459922056.

2) Platform & Hosting

• Platform: This site runs on WordPress with WooCommerce for e-commerce functionality.
• Hosting: SiteGround, with primary servers located in London, United Kingdom.

Details on how data is processed by our platform and third-party vendors are provided in our Privacy Policy and Cookies Policy.

3) Use of the Website

You agree to use this website only for lawful purposes and not to:

• Breach any applicable law or regulation
• Transmit or introduce malware, viruses, trojans, or other harmful material
• Attempt unauthorised access to the site, servers, or databases

4) Accounts & Orders

Accounts: If you create an account, you are responsible for keeping your login credentials secure and for all activity conducted under your account.

Orders & Pricing:

• Prices and availability are subject to change without notice.
• An order is considered accepted when we dispatch the goods and send a confirmation.
• We reserve the right to reject or cancel orders (for example, due to stock shortages or pricing errors) and will refund any amounts paid in such cases.

Payments:
Payments are processed securely via trusted third-party providers.
We do not store full payment card details on our servers.

5) Intellectual Property

All content on this site (including text, graphics, logos, images, video, and software) is owned by Velvora or its licensors and is protected by applicable intellectual property laws.

You may not copy, modify, distribute, reproduce, or use any content from this website without our prior written consent.

6) Third-Party Services & Links

We use integrations and third-party services to operate and improve our website, marketing, and analytics, including:

• Google Analytics, Google Ads, Google Tag Manager, Google Merchant Center (Shopping)
• Meta Ads (Facebook/Instagram), TikTok Ads, Microsoft Advertising (Bing)
• Mailchimp for email marketing

Third-party websites linked from our site are provided for convenience only—we are not responsible for their content, privacy practices, or terms.

See our Privacy Policy and Cookies Policy for details on data processing and cookies.

7) Website Availability

We aim to provide continuous, reliable access to our website, but we do not guarantee that the site will be available without interruption or error.
We reserve the right to suspend, withdraw, or modify the site temporarily or permanently without prior notice.

8) Limitation of Liability

To the fullest extent permitted by law, Digitaliced Ltd shall not be liable for any indirect, incidental, or consequential losses or damages, including (but not limited to) loss of profits, data, or business opportunities.

Nothing in these Terms limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any matter which cannot be limited under English law

9) Privacy, Cookies & Returns

For details on our policies, please refer to:

• Privacy Policy – how we collect and use personal data
• Cookies Policy – how cookies and consent are managed (via CookieYes)
• Refund & Returns Policy – your rights regarding cancellations and returns

10) Accessibility

We are committed to maintaining accessibility for all users.
See our Accessibility Statement for details on our accessibility standards and feedback options.

11) Changes to These Terms

We may update these Terms from time to time.
Updates will be posted on this page, and continued use of our website after changes are published constitutes acceptance of the revised Terms.

12) Governing Law

These Terms and Conditions are governed by the laws of England and Wales.
The courts of England and Wales have exclusive jurisdiction over any disputes arising under or in connection with these Terms.

13) Contact

Customer Support & Returns: support@velvora.co.uk
Orders: orders@velvora.co.uk
Phone: +44 7999 928752