Last updated: 10 April 2025
At Velvora.co.uk, your privacy matters to us. This Privacy Policy explains how we collect, use, store and protect your personal data when you interact with our website, services or contact us directly. We are committed to complying with all relevant data protection regulations, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
This website is operated by Digitaliced Ltd, trading as Velvora, a company registered in England & Wales (Company No. 14934846).
Registered Address:
72 Garand Court, Flat 72, London, United Kingdom
VAT No: 459922056
Contact Email: support@velvora.co.uk
We act as the Data Controller for the personal information we collect from you.
2. What Information We Collect
We may collect and process the following categories of personal data:
a) Information You Provide:
- Name
- Email address
- Phone number
- Billing and delivery address
- Payment details (processed securely via third-party payment gateways)
- Order history and preferences
- Enquiries, reviews or communications you send us
b) Automatically Collected Information:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited, time spent on site, and navigation patterns
- Cookies and usage data (see our Cookies Policy)
3. How We Use Your Information
We use your personal data for the following lawful purposes:
- To process and fulfil your orders
- To provide customer service and respond to enquiries
- To send order confirmations, shipping updates and other transactional emails
- To personalise your experience on our website
- To improve our website, services and offerings
- To send you marketing communications (with your consent)
- To comply with legal and regulatory obligations
4. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Consent – where you’ve given explicit permission (e.g. email marketing).
- Contractual necessity – to fulfil orders or provide requested services.
- Legal obligation – to comply with UK law and tax requirements.
- Legitimate interests – to operate and improve our website, prevent fraud, and manage customer relationships.
5. Sharing Your Information
We will never sell your personal data. We may share your information with trusted third parties in the following situations:
- Payment processors and delivery partners
- IT service providers and platform hosts (e.g. WordPress, Hostinger)
- Email marketing platforms (with your consent)
- Law enforcement or regulatory bodies if required to do so by law
All third parties are contractually obligated to keep your data secure and only process it on our behalf.
6. How We Store and Protect Your Data
Your data is stored securely on servers provided by our web host (Hostinger) and within GDPR-compliant third-party platforms we work with. We use appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse, or disclosure.
7. Data Retention
We will retain your personal information only for as long as necessary:
- To fulfil the purposes for which it was collected
- To meet legal, regulatory or tax obligations
- To resolve disputes and enforce agreements
For marketing purposes, you may unsubscribe at any time and your data will be deleted upon request.
8. Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (where legally permissible)
- Object to or restrict the processing of your data
- Withdraw consent (for marketing or other purposes)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us at: support@velvora.co.uk
9. Marketing Communications
If you opt in to receive marketing communications, we may send you updates about our products, services, promotions or events. You can unsubscribe at any time by clicking the “unsubscribe” link in any of our emails or by contacting us directly.
10. Cookies
We use cookies and similar tracking technologies to enhance your user experience and collect usage data. Please refer to our Cookies Policy for detailed information on how we use cookies and how to manage your preferences.
11. Third-Party Links
Our website may contain links to external websites. This Privacy Policy applies only to Velvora.co.uk, and we are not responsible for the privacy practices or content of other websites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Please review it periodically to stay informed.
13. Contact Us
If you have any questions, concerns or wish to exercise your data rights, you can reach us at:
Email:
support@velvora.co.uk
orders@velvora.co.uk
marketing@velvora.co.uk
Phone: 07354 824 804
Registered Address: 72 Garand Court, Flat 72, London, United Kingdom