Frequently Asked Questions

Real gel polish, cured to around 80 per cent in production so it arrives as a flexible strip. You press the strip onto your nail, then finish curing it under a UV or LED lamp for about 60 seconds. The result is a hard, glossy gel manicure that wears for up to 14 days. Every set includes 20 strips in different sizes, plus a nail file and a manicure stick, so each nail gets a proper fit.

Gel strips are real semi-cured gel: they need a quick cure under a UV or LED lamp and wear for up to 14 days. Nail polish strips are real nail polish in a peel and press strip: no lamp, no drying time, around a week of wear, and they start from £5 a set. Our two ways to mani and pedi guide compares them side by side.

For gel strips, yes: a small UV or LED lamp finishes the cure in about 60 seconds per hand, with thumbs done separately. Allow an extra 15 to 30 seconds for very dark or glittery shades. Our mini UV/LED lamp is £11, charges by USB-C, comes in blue or pink, and is included in the starter kit. Nail polish strips need no lamp at all. The lamp guide covers cure times and safety.

Yes. Each set carries 20 strips in a range of widths, and strips trim and file to your own nail length and shape. The nail sizing guide shows how to match sizes first time, and there is a dedicated guide for short nails.

Yes, the same semi-cured gel, shaped for toes. They apply the same way as the fingernail sets and often last longer than on fingers. Browse the pedicure collection or read the at-home pedicure guide.

Yes. Velvora semi-cured gel strips are HEMA free and TPO free, and they are vegan and cruelty-free. Ingredient and safe use information is on our product safety and ingredients page.

Usually, yes. On any sold out product page you can leave your email and we will send one message the moment it is back on the shelf. Popular sets do sell through quickly, so the alert is worth setting.

Clean, dry nails first. Pick the best fitting strip for each nail, smooth it on from cuticle to tip, trim the excess, cure for about 60 seconds under a UV or LED lamp, then file the edge to shape. The whole set takes about ten minutes. The step by step application guide covers every detail, and getting started covers nail prep.

The same idea without the lamp: prep, warm the strip between your fingers for a few seconds, place it 1mm off the cuticle, press it smooth, then trim and file. The polish strip guide walks you through it.

Nearly always preparation or curing: oil left on the nail, a strip stretched too hard, or a cure cut short. The troubleshooting guide diagnoses lifts, chips, wrinkles and bubbles one by one, and the edge sealing guide fixes a corner that lifts mid-wear.

Gel strips wear for up to 14 days on fingernails when applied to clean, dry nails and cured fully, and often longer on toes. In our own wear tests strips typically last 10 to 14 days. Polish strips give around a week of wear. The habits that get you to the full fortnight are in how to make gel nails last longer.

Gel strips: put a few drops of cuticle oil round the edges, wait a moment, then lift gently with the wooden stick and peel away. No acetone needed, and never peel them off dry. Polish strips come off with ordinary nail polish remover. Both methods are shown in the gel removal guide and the polish removal guide.

Yes: gel nail strips for beginners covers your first set from unboxing to removal, and the starter kit gives you two sets of your choice, a cuticle oil pen and the mini UV/LED lamp, so nothing is missing.

Royal Mail Tracked 48 is £3.49 and arrives in 2 to 3 working days, free on orders over £35. Royal Mail Tracked 24 is £4.95 for 1 to 2 working days. Royal Mail Special Delivery is £8.95 for next working day by 1pm. Orders are usually dispatched within 1 to 2 working days. Full details are on the shipping and delivery page.

Orders over £35 ship free with Royal Mail Tracked 48 anywhere in the UK. Nail Obsessed members of Velvora Rewards get free UK delivery on every order, whatever the basket size.

Your dispatch email carries the Royal Mail tracking link. You can also enter your order number and email on the track my order page, or see every order in your account.

Not at the moment: we deliver across the UK only. If you are outside the UK and would love a delivery option, tell us through the contact page so we know where to expand first.

If it has not been dispatched yet, usually yes. Email orders@velvora.co.uk with your order number as soon as possible and we will do our best. Once a parcel is with Royal Mail we cannot change it, but the returns process below has you covered.

Check spam or junk first, and that the email address on the order is right. If nothing has arrived within 30 minutes, contact us at support@velvora.co.uk and we will resend it.

Before dispatch we can fix it: email orders@velvora.co.uk straight away with the order number and correct address. After dispatch, changes are down to Royal Mail and we cannot promise them.

We are sorry, and we will put it right. Send a photo and your order number to support@velvora.co.uk. Faulty, damaged or wrong items are replaced or refunded, opened or not, and we cover the postage.

You have 14 days to cancel most orders, no reason needed. Items must be unopened and in their original packaging, unless they are faulty. Faulty or wrong items are replaced or refunded with postage covered. The full policy is on the refunds and returns page.

Email orders@velvora.co.uk with your order number within 14 days of delivery and we will reply with return instructions.

Once your return arrives back and is checked, the refund goes to your original payment method. If you paid partly with a gift card, that part goes back onto the gift card. Banks can take a few extra days to show the credit.

Debit and credit cards, Apple Pay, Google Pay, Link, PayPal, Klarna, Revolut Pay and Amazon Pay. Every payment runs securely through Stripe, so your card details never touch our servers. Prices include VAT.

Yes: choose Klarna at checkout to pay later or split the cost. Klarna’s own terms and eligibility checks apply.

Enter the code in the discount box at checkout and the total updates straight away. You can use one discount code per order, and multibuy offers, when they are running, apply automatically without a code.

Choose any value from £10 to £200 on the gift card page, add a personal message, and the card is emailed as soon as the order is paid, to your recipient or to you to pass on. It is spent in the gift card box at checkout, whatever is left stays on the card for next time, and it never expires.

Yes. The discount code prices the order, then the gift card pays for some or all of it. If the card covers everything, there is nothing more to pay. The one limit: gift cards cannot be used to buy more gift cards.

Join free and get 100 points straight away. You earn 1 point per £1 as Nail Curious, rising to 1.25 points as a Nail Lover (£75 lifetime spend) and 1.75 points as Nail Obsessed (£150 lifetime spend), who also get free UK delivery on every order. Points exchange for money-off codes: 100 points is £5 off, 250 is £15 off and 500 is £35 off. The whole programme is explained on the Velvora Rewards page.

The rewards tab in your account has a set of quests: joining the newsletter, completing your profile and following us on social media, which you claim with a tap once done. Milestones, such as your third order or a single order of £100, add their points by themselves.

Your account gives you a personal code that takes 15 per cent off a friend’s first order. When that order is paid, 200 points land in your balance. Share it as often as you like; the code lives in the rewards tab of your account.

No. Points stay on your account until you spend them, and redeemed codes are yours until used.

No, guest checkout works fine. An account adds order history, saved delivery details, a faster checkout, and Velvora Rewards points on everything, including 100 points just for signing up.

Use the forgotten password link on the sign in page and we will email you a secure reset link. Check spam if it has not arrived within a few minutes.

Everything lives in the details tab of your account: email, name, password, default delivery address and marketing preferences.

Email support@velvora.co.uk or message us on WhatsApp. For order changes and returns, email orders@velvora.co.uk. We reply Monday to Friday, 9am to 5pm UK time, excluding bank holidays. Full details, including the WhatsApp link, are on the contact page.

Plenty. Start with the guides hub: application, removal, sizing, aftercare, pro tips and the troubleshooting guide cover almost everything hands-on.

Yes. Leave an honest review on Trustpilot, then email a screenshot of it, a photo of your Velvora nails and your order number to support@velvora.co.uk. Choose a gel nail set, two nail polish sets or a cuticle oil pen, and we post it with free delivery. It is one gift per order, whatever your review says. How it works is on the review reward page.