We’re here to help
Contact Velvorareal people, happy to help
Got a question about an order, a shade or how to get the best wear from your nails? Email or WhatsApp us, Monday to Friday, 9am to 5pm UK time.
- EmailOrders, delivery, returns, and anything about your nails.support@velvora.co.uk
- WhatsAppQuick questions, like which size or shade to go for.Message us on WhatsApp
Monday to Friday, 9am to 5pm UK time. Bank holidays excluded.
Quickest answers
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Press, partnerships and wholesale
Tell us what you have in mind at marketing@velvora.co.uk
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Good to know
Before you get in touch
How do I contact Velvora?+
Email support@velvora.co.uk or message us on WhatsApp. We reply Monday to Friday, 9am to 5pm UK time, excluding bank holidays.
Where is my order?+
Your dispatch email has the Royal Mail tracking link. You can also enter your order number and email on the track my order page, or see every order in your account.
Can I change or cancel my order?+
If it has not been dispatched yet, usually yes. Email orders@velvora.co.uk with your order number as soon as you can and we will do our best. Once a parcel is with Royal Mail, you can still return it under our returns policy.
My order arrived damaged or something is wrong. What do I do?+
We are sorry, and we will put it right. Email support@velvora.co.uk with your order number, what has gone wrong and a photo if anything is damaged, and we will arrange a replacement or a refund.
Who do I contact for press, partnerships or wholesale?+
Email marketing@velvora.co.uk and tell us a little about what you have in mind.
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