Last updated: 10 April 2025
At Velvora.co.uk, we are committed to making our website accessible to as many people as possible, regardless of ability, technology, or situation. We want all visitors to be able to use our site with ease and confidence.
Our Commitment
We aim to ensure our website meets or exceeds the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, which is the recognised standard for web accessibility.
This means:
- Our site is usable with screen readers and keyboard navigation
- Content is readable and clear, with proper colour contrast
- Images include meaningful alt text
- The site is responsive and mobile-friendly
- Forms and links are accessible and labelled clearly
How We Achieve This
We work with our developers and content team to regularly assess and improve our site. Our WordPress platform, with accessibility-aware themes and plugins, is configured to support inclusive design.
We also aim to:
- Avoid using flashing or moving content that may trigger seizures
- Ensure interactive elements (buttons, sliders, menus) are usable with keyboard-only navigation
- Provide text alternatives for non-text content
- Use plain language where possible
Known Limitations
We are continually working to improve accessibility, but we acknowledge some parts of the website may not yet be fully accessible. For example:
- Some older images may lack descriptive alt text
- Some third-party plugins or embedded media (e.g. videos) may not be fully optimised
- PDF or downloadable documents may not be fully accessible to screen reader users
We are working to fix these issues as part of our ongoing accessibility improvement plan.
What to Do If You Can’t Access Part of This Website
If you have any difficulty using any part of our website, please let us know. We take accessibility seriously and will do our best to provide the content you need in an alternative format.
Email: support@velvora.co.uk
Phone: 07354 824 804
Address: 72 Garand Court, Flat 72, London, United Kingdom
Feedback and Suggestions
We welcome your feedback on the accessibility of Velvora.co.uk. If you encounter any issues or have suggestions on how we can improve, please contact us using the details above.
Enforcement
If you are not satisfied with our response to any accessibility-related issue, you have the right to escalate your complaint to the Equality Advisory and Support Service (EASS):
https://www.equalityadvisoryservice.com/
Telephone: 0808 800 0082